Conditions and regulations for hiring a bicycle or equipment

Conditions and regulations for hiring a bicycle or equipment

Article 1 – Object

The purpose of these conditions and regulations for the hire of bicycles is to define the rules of use and civil responsibilities of customers who enter into temporary contracts with a fixed term for the hire and use of bicycles with TURISBIKE, a registered trademark of Alfanove Unipessoal lda, with registered office at Rua Fonte do serralheiro 21 – 6, parish and municipality of Vila do Conde. The customer, as per the data indicated on the customer form, when filling in their details on this management platform for the purpose of booking or rental, is simultaneously assuming and confirming that they have taken note of these conditions and regulations.

Article 2 – General Provisions

The bicycles and equipment made available for rental to clients by TURISBIKE are the exclusive property of the company. They are intended for use in leisure or tourist tours. All the equipment is in perfect condition for circulation and strictly complies with the established safety standards.

Article 3 – Rental conditions and regulations

a) The bicycle rental works according to the timetable established in the shop, which may vary according to the season of the year. Turisbike may also have partners where the rental equipment is available, and the opening hours will be determined by the partner. Therefore, on national and municipal holidays, it is necessary to confirm in advance, by phone, email or chat, before making your reservation.

b) At the moment in which the customer submits his data on this platform, he declares and assumes that he has taken note of these conditions, as well as of the rental contract.

c) This contract will contain the TURISBIKE data, the customer’s data, the vehicle and equipment characteristics, as well as their state, the rental period and the term of responsibility. The client will receive an e-mail with the rental conditions as a result.

d) The customer, holder of the documents presented, is the person responsible for all the equipment included in this contract, as well as the other people who will use it. It is always necessary to present an identification document when picking up the equipment.

e) In the case of minors, once they have a tutor or guardian, the holder of this contract states right away to be the responsible for the minor(s).

Article 4 – Deposit of security

a) TURISBIKE may request a security deposit to collect the bicycle or equipment. In the same way, the client can leave an identification document with photograph as a deposit in the case of a one day rental. The value of the deposit corresponds to the sum of the rented equipment, according to the price table in force. The deposit will be returned at the end of the contract, unless it’s necessary to deduct any amount for repairing expenses of damages or non contracted services. The client hereby authorises the retention of the deposit for repair purposes.

i. The customer must return the equipment to the location defined in the contract. In case of return to a different location, an additional flat rate of 20 € (twenty euros) will be applied within a radius of 20 km from the place of return. For longer distances, a fee of 0.50 € per kilometre round trip will be added. Before deciding to return the equipment to another location, the customer can consult the associated costs beforehand.

ii. In the event of breakdowns, punctures or damage to the equipment, repair charges will apply as indicated in the table below.

The Client hereby authorises the deposit of the guarantee to make such adjustments as soon as the amount of the guarantee is identified.

The value of the deposit does not cover the full value of the bicycles or equipment.

In case of theft or robbery, the value of the deposit will be retained, but it is important to stress that the contract holder is responsible for the full payment of the market value of the equipment.

Therefore, in situations of theft, the contract holder will be liable to pay the full market value of the equipment. It is essential that the contract holder is aware of this liability before proceeding with the rental.

Article 5 – Use of the bicycle

a) The Renter must always make prudent use of the bicycle in order to maintain its good conservation, functioning and safety. For example, when parking and leaving the bicycle, the Renter must use the security padlock. Although a padlock does not guarantee the prevention of theft, it is the Renter’s responsibility to choose a suitable place to store the bicycle. Likewise, it is important that all users accompanying the Renter also act with the same care. The Renter holding the contract is responsible for all users. If TURISBIKE requires any type of intervention, it will always be addressed to the client.

b) The Renter may not transport third parties on the hired bicycle, except in child seats for children weighing up to 20 kg. In addition, the Renter may not transfer, sublet the bicycle, or participate in any type of sporting competitions or similar situations without prior authorisation.

c) TURISBIKE reserves the right to refuse the rental of bicycles, to whom:

  • do not present valid documentation;
  • at first sight is visibly under the influence of alcohol;
  • does not guarantee prudent and careful use of the bicycle;
  • does not pay the requested security deposit;
  • in an identical manner has previously violated the terms of the lease.

Article 6 – Rental Rates

The rental price varies according to the vehicle and time of use, as well as taking into account any promotions and discounts in force at the time. It is important to consult the pricing conditions in shop or simulate the values on this page for up-to-date information.

The amount advertised as “From” refers to the amount per day for a 10 consecutive day rental of the specific model.

Article 7 – Return of Equipment

The customer must deliver the bicycle and equipment included in the rental contract, in that sense in the place defined in the contract.

a) In case of non-return of the rented property in the place and term established in this contract, the Holder will be subject to penalties and legal measures.

b) The Cardholder acknowledges and agrees that failure to return the rental property is a breach of contract and may be treated as theft, subject to legal action and criminal prosecution.

c) The Customer will be liable to pay an additional fee, equivalent to the daily rental value of the missing equipment, in case of non-return of the goods at the agreed place and time. This additional fee will be calculated based on the duration of the delay in return and will be specified in the penalty table attached to this contract.

d) Turisbike reserves the right to take all appropriate legal measures to protect its rights and seek restitution of the goods, including, but not limited to, filing a criminal complaint for theft.

e) In addition to the financial penalties mentioned above, the Customer shall be liable for any legal costs incurred by Turisbike in the process of recovering the rented goods. The security deposit will not be refunded.

f) In cases of non-return, the Customer waives any right to possession or continued use of the leased property and agrees to co-operate fully with the Company in its recovery.

g) This clause does not affect other legal rights and remedies available to Turisbike in the event of non-return of the rented goods.

If the equipment is returned before the end of the contract

h) If the equipment is returned before the end of the contract, there is no refund or value adjustment.

i) Whenever there is a need for changes to the contract, only upgrades are accepted, such as increasing the number of days of rental or changing the place of return. These changes must be communicated before the end date of the contract and must be communicated by email, with the respective order number, or by message and duly accepted. In this case, a request for payment of the additional amount is sent, which must be settled before the end date of the contract. These adjustments cannot be made through the security deposit.

j) Any change to the conditions of the initial contract, which in the form of calculation is a lower value, namely in the change of the place of return being different from the contracted one, if it is in the shop or in another closer place, there is no place for adjustment values.

Article 8 – Customer Responsibilities

a) The Renter is responsible for all damages caused to the rented equipment. In the event of an accident, the Renter agrees to indemnify TURISBIKE for the total amount necessary for its recovery, including the costs of materials and workshop labour, plus a daily fee of 15€ (fifteen euros) relating to the downtime. In addition, the Client is responsible for indemnifying any damage caused to third parties.

b) The rental of the bicycle to the Client does not include any civil liability or personal accident insurance by TURISBIKE. The responsibility for any type of insurance is the sole responsibility of the client. TURISBIKE has only the mandatory insurance for tourist activities, and the coverage of responsibilities depends on the conditions and terms established by the insurance company.

The customer is always responsible until the return of all the equipment rented in the contract

c) The customer is always responsible until the return of all the equipment rented in the contract, as well as the place, hotel or accommodation they leave for deposit until collection by Turisbike. Hotels and accommodation must be easily accessible by car and must not be located in historic areas that are difficult to access by car. Under no circumstances may you leave bikes and equipment on the street, even if they are locked. Failure to comply with these rules may result in you having to pay the full amount of the rented equipment at its new value. The security deposit does not cover the full value of the equipment rented.

d) When the customer does not comply with the rules to leave the equipment in a closed and secure place, in the custody of a hotel or accommodation or similar, even if the material is recovered, the value of the deposit will not be refunded. This is because the urgency of recovering the equipment means that we have to change our collection logistics, which we prioritise. In the event that Turisbike does not recover the equipment due to theft or robbery, the Customer will be responsible for paying for all the equipment at its new value. At this point, Turisbike will take legal action to pay for the value of the equipment that has not been returned.

Article 9 – Reservations and Cancellation Policy

Booking made online bike rental on the platform

a) The online booking in return guarantees the availability of the equipment for the scheduled day.

The reservation is always considered a minimum of one full day starting at 9 am. It can therefore be picked up at any time from the first hour of booking (9.00 am) and dropped off at any time until 7.00 pm of the same day or the last day of rental.

The reservation is considered when paid and the confirmation email is received. Reservations to be paid in shop on the day are not considered reservations.

Bookings made online that do not meet the 9am start time are not considered actual bookings and are subject to availability. If other customers rent at 9am, they have priority. The amount will be refunded in the form of a discount voucher for the next booking or by card depending on the payment made.

Reservations are only accepted up to 30 days prior to the date of booking. Reservations are always subject to conditions until you receive an email confirming that the equipment is available and effectively booked.

The reservations in Turisbike’s partners, can have different opening and closing times, but it is always considered a full day, start and finish time total of 10 hours.

In all certainty, the equipment is exclusively available to the Client during this period. Equipment not picked up on the contracted day remains available until the end of the contract. We can accept the holder’s change in order to use the reserved equipment. You must communicate by email in the same way the data of the new holder of the contract and that he/she accepts the rental conditions.

b) Online booking cancellation policy for bicycle rental only

You can cancel as well as change by email. You must also indicate the order reference.

  • After 24 hours of service, there is no refund.
  • At 7 days a discount voucher is issued to use in the next 30 days on services to be rebooked online.
  • At 15 days the amount is returned in the form of payment. Except expenses and commissions in the amount of 10% of the amount paid.
  • You can cancel your booking or postpone due to weather issues that prevent safe cycling.

Booking of trips and excursions outside the existing online packages, with a tailor-made proposal sent by email

When it is a customised service, to guarantee the availability of the equipment on the event date, the pre-booking is made with a payment of approximately 30% of the value of the budgeted service. The payment must be fully paid before 30 days of the event date. In these cases the cancellation policy is as follows:

  • Cancellations requested
    • Up to 30 days from the event: 80% of the amount paid is refunded.
    • Up to 15 days from the event: 60% of the amount paid is refunded.
    • After 15 days from the date of the event: there is no right to a refund.

Discount voucher: The discount voucher granted in case of cancellation in effect is valid for 30 days from the date of the event. It can be used on discounted services according to online services at the date of the new purchase. You cannot use the discount voucher for the purpose of purchasing items, so it is only used for the purchase of new services. The discount voucher has to be used in return for its full face value on a single, next purchase. If it is a service of a lower value, there is therefore no right to a refund of the difference.

The service of which you have been cancelled may still not exist at a future date.

You cannot use the discount voucher to make a reservation. The reservation of a service is always with 30%, with a new payment and the voucher is used in discounting the total remaining value of the service cost. If the remaining amount (70%) is less than the face value of the discount voucher, there is no refund. Nor will a voucher be created for the amount of the difference. You should therefore choose a service that uses the full value of the voucher.

Article 10 – Failures

a) If the rental equipment breaks down in the vicinity of the pick-up point, up to 5 kilometres away. Or an anomaly occurs within one hour of use of the bike and equipment. The Customer must return to the pick-up point to check the fault. Or, if necessary, exchange the equipment. After this trial period, if no problems occur, the equipment will be considered to be in suitable condition for use.

b) In the event that the breakdown was caused by misuse, the Customer shall be responsible for the costs related to travelling to collect the equipment on site. Plus a charge of €20.00 (twenty euros) within a radius of 15 kilometres. For longer distances, an additional fee of €0.50 per kilometre will be charged, in addition to the cost of repairing the equipment.

Article 11 – Accidents

TURISBIKE is not responsible for any accidents that may occur during the rental period. It is important to emphasise that the Client is entirely responsible for his or her own actions and must comply with all the rules of the country’s highway code while using the equipment.

We strongly recommend that Customers take all necessary precautions to ensure their own safety and the safety of third parties when using hired bicycles. Although bicycle driving insurance is not compulsory, it is highly advisable for the Customer to have insurance. Suitable to cover any personal injury or damage to property that may occur during the hire.

It is the Client’s responsibility to adopt prudent driving and respect all traffic rules, including the use of a safety helmet when necessary. TURISBIKE cannot be held responsible for accidents caused by negligence, violation of traffic rules or improper use of the rented equipment.

By using TURISBIKE’s services, the Customer agrees to assume full responsibility for any accident, personal injury or material damage that may occur during the hire period.

It is important that the Customer is fully aware of the risks involved in the use of bicycles and complies with all appropriate safety measures to minimise such risks.

Article 12 – Schedule of bonds

In case of partial damage to the equipment, the customer is subject to payment to TURISBIKE of the following amounts (VAT included):

ArticlePriceLower excess(*)
City bike350200
Group 1 mountain bike500250
Group 2 mountain bike600300
Road bike990490
Air chamber53
City tyre158
Mountain tyre2010
Road tyre2515
Air pump105
Bike Rear Derailleur city bicycle2010
Bike Rear Derailleur altus3015
Bike Rear Derailleur acera5025
Bike Grips2010
Bike Stand158
Prices are in euros and include VAT

If you have opted for the package or the additional service of Guaranteed Price, the amount payable for theft or damage is as per this column.

For the models that are not included in the table above or in the online shop under Sales/Bicycle, there follows the table below with the PVP including VAT

 Article 13 – Non-committal cases

For any situations not addressed in these conditions and regulations, the parties involved shall be governed by the legislation in force in the country.

This document is provided in the language selected on this page for your convenience. This is a translation of the original document prepared in English. By accepting this contract, you agree to be bound by the terms of the contract made available here. We make no representations as to the accuracy of the translation, and it is your responsibility to ensure that you have read and fully understand the contract.

Now that you know the conditions and regulations you can go to the shop to rent your equipment, follow here

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