Article 1 – Object
The purpose of these conditions and regulations for the hire of bicycles is to define the rules of use and the civil responsibilities of customers. So they enter into temporary fixed-term contracts for the hire and use of bicycles with TURISBIKE. Turisbike is a registered trademark of Alfanove Unipessoal lda, with headquarters at Rua Fonte do Serralheiro 21 – 6. Parish and municipality of Vila do Conde. The customer, according to the data indicated on the customer form, when filling in their data on this management platform for the purpose of booking or renting. You are at the same time assuming and confirming that you are aware of these conditions and regulations.
Article 2 – General Provisions
The bicycles and equipment made available for rental to clients by TURISBIKE are the exclusive property of the company. They are intended for use in leisure or tourist tours. All the equipment is in perfect condition for circulation and strictly complies with the established safety standards.
Article 3 – Rental conditions and regulations
a) The bicycle rental works according to the timetable established in the shop, which may vary according to the season of the year. Turisbike has partners where hire equipment is available, and the opening hours are determined by the partner. Therefore, on national and municipal holidays, it is necessary to confirm in advance, by phone, email or chat, before making your reservation.
b) When the customer submits their data on this platform, they declare and assume that they have taken note of these conditions. As well as the rental agreement.
c) This contract will contain TURISBIKE’s details, the customer’s details, the characteristics of the vehicle and the equipment. As well as the condition they are in, the length of the rental period and the disclaimer. The client will receive an e-mail with the rental conditions as a result.
d) The customer, the holder of the documents submitted, is the person responsible for all the equipment included in this contract. As well as for the other people who will be using it. It is always necessary to present an identification document when picking up the equipment.
e) In the case of minors, once they have a guardian or carer. The holder of this contract hereby declares that he/she is responsible for the minor(s).
Article 4 – Deposit of security
a) TURISBIKE may request a security deposit to collect the bicycle or equipment. In the same way, the client can leave an identification document with photograph as a deposit in the case of a one day rental. The value of the deposit corresponds to the sum of the rented equipment, according to the price table in force. The security deposit is returned at the end of the contract. Unless you need to deduct an amount for damage repair costs or services not contracted. The client hereby authorises the retention of the deposit for repair purposes.
i. The customer must return the equipment to the location defined in the contract. In the event of a return to a different location, a fixed fee will apply. The additional fee may vary from €20 (twenty euros) minimum, within a radius of 20 kilometres from the place of return. For longer distances, a fee of 0.50 € per kilometre round trip will be added. Before deciding to return the equipment to another location, the customer can consult the associated costs beforehand.
ii. In the event of breakdowns, punctures or damage to the equipment, repair charges will apply as indicated in the table below.
The Client hereby authorises the deposit of the guarantee to make such adjustments as soon as the amount of the guarantee is identified.
The value of the deposit does not cover the full value of the bicycles or equipment.
In the event of theft, the amount of the security deposit will be retained. But it’s important to note that the contract holder is responsible for paying the full market value of the equipment.
Thus, in the event of theft or robbery, the contract holder will be responsible for paying the full amount. Whether it’s the sale or market value of the equipment. It is essential that the contract holder is aware of this liability before proceeding with the rental.
Article 5 – Use of the bicycle
a) The Renter must always make prudent use of the bicycle in order to maintain its good conservation, functioning and safety. For example, when parking and leaving the bicycle, the Renter must use the security padlock. Although a padlock does not guarantee the prevention of theft, it is the Renter’s responsibility to choose a suitable place to store the bicycle. Likewise, it is important that all users accompanying the Renter also act with the same care. The Renter holding the contract is responsible for all users. If TURISBIKE requires any type of intervention, it will always be addressed to the client.
b) The Renter may not transport third parties on the hired bicycle, except in child seats for children weighing up to 20 kg. In addition, the Renter may not transfer, sublet the bicycle, or participate in any type of sporting competitions or similar situations without prior authorisation.
c) TURISBIKE reserves the right to refuse the rental of bicycles, to whom:
- do not present valid documentation;
- at first sight is visibly under the influence of alcohol;
- does not guarantee prudent and careful use of the bicycle;
- does not pay the requested security deposit;
- in an identical manner has previously violated the terms of the lease.
Article 6 – Rental Rates
The rental price varies according to the vehicle and the length of time it will be used. It also takes into account any current promotions and discounts. It is important to consult the pricing conditions in shop or simulate the values on this page for up-to-date information.
The amount advertised as “From” refers to the amount per day for a 10 consecutive day rental of the specific model.
Article 7 – Return of Equipment
The customer must deliver the bicycle and equipment included in the rental contract, in that sense in the place defined in the contract.
a) In case of non-return of the rented property in the place and term established in this contract, the Holder will be subject to penalties and legal measures.
b) The Holder recognises and agrees that failure to return the rented goods constitutes a breach of contract. And it can be treated as theft, subject to legal action and the filing of a criminal complaint.
c) The Customer will be responsible for paying an additional fee, equivalent to the daily rental value of the missing equipment. If the goods are not returned at the agreed time and place. This additional fee will be calculated based on the duration of the delay in return and will be specified in the penalty table attached to this contract.
d) Turisbike reserves the right to take all appropriate legal measures to protect its rights and seek restitution of the goods. Including, but not limited to, filing a criminal complaint for theft.
e) In addition to the financial penalties mentioned above, the Customer shall be liable for any legal costs incurred by Turisbike in the process of recovering the rented goods. The security deposit will not be refunded.
f) In the event of non-return, the Customer waives any right to possession or continued use of the rented goods. And agrees to co-operate fully with the Company in its recovery.
g) This clause does not affect other legal rights and remedies available to Turisbike in the event of non-return of the rented goods.
If the equipment is returned before the end of the contract
h) If the equipment is returned before the end of the contract, there is no refund or value adjustment.
i) Whenever changes need to be made to the contract, only upgrades are accepted. Such as increasing the number of rental days or changing the return location. These changes must be communicated before the end date of the contract. And it must be communicated by email, with the relevant order number, or by message and duly accepted. In this case, a request for payment of the additional amount is sent, which must be settled before the end date of the contract. These adjustments cannot be made through the security deposit.
j) Any change to the conditions of the initial contract, which in the form of calculation is a lower value. In particular, if the place of return is different from the contracted one. If it’s in the shop or at another nearby location, there’s no room for a hit.
Article 8 – Customer Responsibilities
a) The Renter is responsible for all damages caused to the rented equipment. In the event of an accident, the Customer agrees to indemnify TURISBIKE for the total amount necessary for its recovery. Including the cost of materials and workshop labour, plus a daily fee of €15 (fifteen euros) for downtime. In addition, the Client is responsible for indemnifying any damage caused to third parties.
b) The rental of the bicycle to the Client does not include any civil liability or personal accident insurance by TURISBIKE. The responsibility for any type of insurance is the sole responsibility of the client. TURISBIKE has only the mandatory insurance for tourist activities, and the coverage of responsibilities depends on the conditions and terms established by the insurance company.
The customer is always responsible until the return of all the equipment rented in the contract
c) The customer is always responsible until the return of all the equipment rented under the contract. As well as the place, hotel or accommodation you leave for deposit until collection by Turisbike. Hotels and accommodation must be easily accessible by car and must not be located in historic areas that are difficult to access by car. Under no circumstances may you leave bikes and equipment on the street, even if they are locked. Failure to comply with these rules may result in you having to pay the full amount of the rented equipment at its new value. The security deposit does not cover the full value of the equipment rented.
d) When the customer does not comply with the rules on leaving the equipment in a locked and secure place. Even if the material is recovered, the security deposit will not be refunded. This is because the urgency of recovering the material means that we have to change our collection logistics. In the event that Turisbike does not recover the material due to theft or robbery, the Customer is liable. For full payment of all equipment at new value. At this point, Turisbike will take legal action to pay for the value of the equipment that has not been returned.
Article 9 – Reservations and Cancellation Policy
Book online bike hire on the platform
a) Booking online guarantees the availability of the equipment for the day booked.
Bookings are always considered to be for a minimum of one full day, starting at 9am. It can therefore be picked up at any time from the first hour of booking. And delivered at any time until the shop closes at 7pm on the same day or the last day of hire. In the event of a delay, you must notify the shop immediately. To find a way to deliver the bicycle, a fee of €10 (ten euros) is applied for each hour exceeded.
The booking is considered to have been paid for and the confirmation email with the order number has been received.
Bookings with the option to pay in the shop on the day are not considered bookings.
Bookings made online that do not fulfil the start time as ‘Booking’. These are not considered actual bookings and are subject to availability when you arrive at the shop. You can choose another model with a higher value, you must pay the difference, or in the case of a lower value there is no refund.
Reservations are only accepted up to 30 days prior to the date of booking. Reservations are always subject to conditions until you receive an email confirming that the equipment is available and effectively booked.
Bookings with Turisbike partners. They may have different opening and closing times, but the full day is always taken into account, with the start and end times totalling 10 hours.
In all certainty, the equipment is exclusively available to the Client during this period. Equipment not picked up on the contracted day remains available until the end of the contract. We can accept the holder’s change in order to use the reserved equipment. You must communicate by email in the same way the data of the new holder of the contract and that he/she accepts the rental conditions.
b) Online booking cancellation policy for bicycle rental only
You can cancel as well as change by email. You must also indicate the order reference.
- Cancellations within 60 days of the start date: 100% of the amount paid is refunded, minus a EUR 50 booking administration fee
- Cancellations made between 59 and 30 days before the start date: 50% of the value of the service booked
- Cancellations 29 days before the start date: no refund
Booking trips and excursions outside the existing online packages, with a tailor-made proposal sent by email
When it comes to a customised service. In order to guarantee the availability of the equipment on the date of the event, the pre-booking is made with a payment of approximately 30 per cent of the value of the budgeted service. Payment must be made in full 30 days before the date of the event. In these cases, the cancellation policy is as follows:
- Cancellations requested
- Up to 30 days before the event: 80% of the amount paid is refunded.
- Up to 15 days before the event: 60% of the amount paid is refunded.
- After 15 days from the date of the event: there is no right to a refund.
Discount voucher: The discount voucher granted in the event of cancellation is valid for 30 days from the date of the event. Can be used to discount services according to the online services at the time of the new purchase. You cannot use the discount voucher to buy items. so it is only used to purchase new services. The discount voucher must be used in exchange for its full face value on a single next purchase. If it is a lower value service, there is no right to a refund of the difference.
The service of which you have been cancelled may still not exist at a future date.
You cannot use the discount voucher to make a reservation. Booking a service is always 30 per cent. With a new payment, the voucher is used as a discount on the total remaining cost of the service. If the remaining amount (70%) is less than the face value of the discount voucher, there is no refund. Nor will a voucher be created for the amount of the difference. You should therefore choose a service that uses the full value of the voucher.
Article 10 – Failures
a) If the rental equipment breaks down in the vicinity of the pick-up point, up to 5 kilometres away. Or an anomaly occurs within one hour of use of the bike and equipment. The Customer must return to the pick-up point to check the fault. Or, if necessary, exchange the equipment. After this trial period, if no problems occur, the equipment will be considered to be in suitable condition for use.
b) In the event that the breakdown was caused by misuse, the Customer shall be responsible for the costs related to the journey. Whether it’s repairing or collecting the equipment on site. Plus a charge of €20.00 (twenty euros) within a 20 kilometre radius. For longer distances, an additional fee of €0.50 per kilometre will be charged, in addition to the cost of repairing the equipment.
Article 11 – Accidents
TURISBIKE is not responsible for any accidents that may occur during the rental period. It is important to emphasise that the Client is entirely responsible for their own actions. And you must comply with all the rules of the country’s highway code when using the equipment.
We strongly recommend that Customers take all necessary precautions to ensure their own safety and the safety of third parties when using hired bicycles. Although bicycle driving insurance is not compulsory, it is highly advisable for the Customer to have insurance. Suitable to cover any personal injury or damage to property that may occur during the hire.
It is the Client’s responsibility to adopt prudent driving and respect all traffic rules, including the use of a safety helmet when necessary. TURISBIKE cannot be held responsible for accidents caused by negligence, violation of traffic rules or improper use of the rented equipment.
By using TURISBIKE’s services, the Client agrees to assume full responsibility for any accident. Personal or material damage that may occur during the hire period.
It is important that the Customer is fully aware of the risks involved in using bicycles. And comply with all appropriate safety measures to minimise such risks.
Article 12 – Schedule of bonds
In case of partial damage to the equipment, the customer is subject to payment to TURISBIKE of the following amounts (VAT included):
| Article | Price | Deductible reduced(*) |
|---|---|---|
| City bike | 350 | 150 |
| Group 1 mountain bike | 400 | 200 |
| Group 2 mountain bike | 550 | 300 |
| Road bike | 990 | 490 |
| Accessories | ||
| Air chamber | 5 | 3 |
| City tyre | 15 | 8 |
| Mountain tyre | 20 | 10 |
| Road tyre | 25 | 15 |
| Air pump | 10 | 5 |
| Padlock | 10 | 5 |
| Bike Rear Derailleur city bicycle | 20 | 10 |
| Bike Rear Derailleur altus | 30 | 15 |
| Bike Rear Derailleur acera | 50 | 25 |
| Saddle | 20 | 10 |
| Bike Grips | 20 | 10 |
| Bike Stand | 15 | 8 |
If you have opted for the Guaranteed Price package or additional service, the amount payable for theft or damage is as shown in this column.
For the models that are not included in the table above or in the online shop under Sales/Bicycle, there follows the table below with the PVP including VAT
For any situations not addressed in these conditions and regulations, the parties involved shall be governed by the legislation in force in the country.
This document is provided in the language selected on this page for your convenience. This is a translation of the original document prepared in English. By accepting this contract, you agree to be bound by the terms of the contract made available here. We make no representations as to the accuracy of the translation, and it is your responsibility to ensure that you have read and fully understand the contract.
Now that you know the conditions and regulations you can go to the shop to hire your equipment, head to the shop and choose your service.
Find out more about the services Turisbike pode can provide, such as bicycle transport.