Privacy Policy

Privacy Policy

This privacy policy applies to all personal data collected via the website with domain www.turisbike.com and subdomains rent.turisbike.com.

Data Controller

Alfanove Unipessoal Lda, with registered offices at Rua Fonte do Serralheiro 21 – 6 4480-866 Vila do Conde, email info@turisbike.com, is the entity responsible for processing the personal data of its customers and/or potential customers when they formalise an order or register, as well as those who submit the Consent Form.

The role of the Data Protection Officer

It is a function specifically created to monitor compliance with the GDPR and internally implement a dynamic conducive to the protection of your data, as well as being the point of contact with the National Data Protection Commission.

You can contact our Data Protection Officer via the following contact details: E-mail address: rui.cardoso@alfanove.pt

Personal data

Information relating to a natural person, of any nature and regardless of its medium, including sound and image, which identifies or makes it possible to identify that person.

Type of personal data we collect

All data that is necessary for the commercialisation of a product and/or service, execution and management of the product and/or service may be collected.

We distinguish between the following personal data:

  • Contact details: name; address; e-mail; telephone, etc;
  • Personal details: date of birth;
  • Tax details: tax number;

Purposes of Treatment

The personal data we process through this page will only be used for the following purposes:

  • Communicating with clients and answering questions;
  • Processing requests for information;
  • Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
  • Requesting services/products;

Conservation period

We only retain your data for as long as is necessary within the purpose for which it was collected.

Consent

By consenting to this privacy policy, you are giving permission to process your personal data specifically for the purposes identified and selected. If consent is legally required for the processing of personal data, the data subject has the right to withdraw his consent at any time, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given or the subsequent processing of the same data, based on another legal basis, such as a legal obligation to which Alfanove Unipessoal Lda is subject. To withdraw your consent, you can contact us by letter or e-mail info@turisbike.com.

Users’ rights

The user may at any time exercise his rights of access, rectification, erasure, limitation, opposition and portability by any of the following means:

Post office:

Rua Fonte do Serralheiro 21 - 6
4480-866 Vila do Conde

E-mail:

info@turisbike.com

The data subject may also lodge complaints about the processing of data with the National Data Protection Commission.

Data Transmission

The processing of user data may be carried out by a suitable service provider hired by Alfanove Unipessoal Lda. When this happens, Alfanove Unipessoal Lda takes the appropriate measures in order to ensure that the entities that have access to the data offer the highest guarantees regarding data protection. Thus, any subcontractor will treat the personal data of the Users, on behalf and on behalf of Alfanove Unipessoal Lda, strictly complying with the legal norms on personal data protection, information security and other applicable norms.

International Data Transfers

Alfanove Unipessoal Lda, may, within the scope of the purposes described, transfer your user data outside the European Economic Area (EEA). In these cases, it will strictly comply with the applicable legal provisions, namely the determination of the suitability of the destination country(ies) regarding the protection of personal data and the requirements applicable to such transfers.

Mandatory nature of requested data

The data contained in the customer’s registration which are identified with an asterisk (*), will be mandatory to fulfil the established purpose. As such, if the user does not provide them, Alfanove Unipessoal Lda will not be able to meet his request.

Automated Decisions

Alfanove Unipessoal Lda will be able to elaborate user profiles, which will allow the adoption of automated decisions, based on personal characteristics, preferences, behaviour history and location. In these cases, the user will have the right to obtain a human intervention in the decision, to express his point of view and to impugn the adopted decision.

Personal Data Protection Measures

Alfanove Unipessoal Lda applies various technical and organisational measures to protect users’ personal data.

What we collect and store

While you visit our site, we will register:

  • Products you’ve viewed: we’ll use this, for example, to show products you’ve viewed recently
  • Location, IP address and browser type: we will use this for tax and transport estimates
  • Shipping address: we will ask you, for example, to estimate the shipping costs before placing an order!

We also use cookies to keep the contents of the cart while browsing our site.

When you purchase from our shop, you will be asked for information such as your name, billing address, shipping address, email address, phone number, credit and payment card details, and other optional account information such as user and password. This information will be used for such purposes as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Complying with all the legal obligations we have, such as calculating taxes
  • Improving our shop offers
  • Send you marketing messages if you wish to receive them

If you create an account, we will save your name, address, email address and telephone number, which will be used to fill in your details for future orders.

In general, we store information about you while we need this data for the reasons we collect it, and we are not obliged by law to keep it any longer. For example, we will store information for XXX years for tax and accounting purposes. This includes your name, email address, billing and shipping address.

We save comments or evaluations.

Who in our team has access

The members of our team have access to the information you provide. For example, shop administrators and managers can access it:

  • Order information, what you bought, when you bought it and where it will be sent.
  • Customer information such as name, email address and billing and shipping address.

Members of our team have access to this information to fulfill orders, process returns and provide customer support.

Payments

We accept payments via PayPal or Stripe. When processing payments, some of your details are sent to PayPal or Stripe and information is needed to process and manage the payment, such as the total order and billing information.

Please see PayPal’s Privacy Policy for more information.

Please see the Stripe Privacy Policy for more information

Changes to Privacy Policy

Occasionally, Alfanove Unipessoal Lda will update this Privacy Policy. We ask you to periodically review this document to keep yourself updated.

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